Returns & Refunds Policy

Returns & Refunds Policy

Effective date: 2026-10-22
Last updated: 2026-11-09

Brand: Woodseed Stone (woodseedstone.com)
Contact: info@woodseedstone.com

Business entity: 万物自然而然（涿鹿）贸易工作室 (an individual business registered in the People’s Republic of China), Room 1411, Unit 2, Building 1, Shanshui Yuyuan Residential Community, Zhuolu County, Hebei Province, China

1. Return request period

Please request a return or refund within 30 calendar days after receiving your order. Once we approve a return, please send the item back within 7 calendar days of our approval. For voluntary returns, items must be unworn, unmodified, and in their original condition with packaging. Our store policy does not limit mandatory rights concerning withdrawal, defective goods, or incorrect items; see Section 7.

2. Natural materials and eligibility

Our bracelets are made from natural mineral stones, tree seeds, and wood. These materials can vary in colour, grain, and texture. Small natural variations consistent with the listing are not defects. This does not exclude claims when an item is faulty or materially different from its description.

We do not provide refunds for damage caused by customer misuse, accidents, improper care, or unauthorised alterations. Please gently try on your bracelet indoors before wearing it regularly. To remain eligible for a change-of-mind return, keep it in its original, unworn condition. Natural materials may develop a personal patina with wear; care and try-on guidance is shown on the product page. This does not affect remedies for faulty or incorrect items or mandatory consumer rights. For other voluntary change-of-mind returns, we cannot accept items with wear, patina, staining, odour, damage, or alteration caused after delivery. Custom or clearly personalised items are excluded from voluntary change-of-mind returns unless we agree otherwise; remedies for faulty or incorrect goods remain available. Any applicable statutory withdrawal rights take priority.

3. How to request a return

Email info@woodseedstone.com within 30 calendar days of receipt with your order number, the item, and your reason for return. For a product-defect claim, provide relevant evidence, such as clear photos or videos of the defect and packaging; please keep proof of any return shipping cost. We aim to reply within 2 business days with instructions and the appropriate return address. Please contact us before sending a parcel so it can be correctly identified.

Returns may need to be shipped to China. We will confirm the destination before you send the item. The business address listed above is not automatically the return address. Send the item back within 7 calendar days after we approve the return, using protective packaging, and keep proof of shipment. Mandatory statutory return periods take priority where applicable.

4. Return shipping costs

For change-of-mind or size-preference returns, you pay the return shipping cost. For faulty, damaged, or incorrect items, we cover reasonable documented return shipping costs; contact us before arranging shipment. We do not deduct those seller-responsible costs from your refund.

5. Refunds

Refunds are issued to the original payment method through PayPal. For a voluntary change-of-mind return, the item price is refunded and the original outbound shipping charge is not refunded, unless applicable law requires otherwise. For a verified product defect or incorrect item accepted for refund, we provide a full refund of the amount paid for the affected item, including its applicable original shipping charge, and cover reasonable documented return shipping costs.

We issue approved refunds within 3–5 calendar days after receiving the returned item. PayPal and your funding provider may require additional processing time. We will email you when the refund is issued. Mandatory refund deadlines take priority.

Import duties and taxes included in the amount you paid to us are handled as part of the applicable refund. We will not direct you to reclaim seller-paid import charges from customs as a condition of receiving your refund.

6. Damaged, faulty, or incorrect items

Please submit your claim within 30 calendar days after receiving the goods and provide relevant evidence, such as photos or videos of the product and packaging. For a verified product defect, we promise a full refund and cover reasonable documented return shipping costs. Contact us before arranging return shipment. We do not refund damage caused by customer misuse, improper care, accidents, or unauthorised alterations. These reporting and eligibility rules do not limit mandatory rights or remedies for defective or incorrect goods.

7. EU and UK withdrawal rights

Where EU or UK distance-selling withdrawal rules apply, you may notify us of withdrawal within 14 days after receiving the goods without giving a reason. Return the goods within 14 days after notifying us. Direct return shipping costs are your responsibility unless the goods are faulty, we agreed to pay, or applicable law provides otherwise.

We refund the relevant payments, including the cost of the least expensive standard outbound delivery offered, within 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence of their return, whichever occurs first, where permitted by law. Any additional charge for choosing express delivery over standard delivery need not be refunded where law permits.

Handling beyond what is necessary to establish the nature, characteristics, and functioning of the item may result in a lawful deduction for diminished value. Wear or patina does not automatically remove statutory withdrawal rights. Exceptions for goods made to your specifications or clearly personalised apply only to the extent permitted by law.

8. Refused or uncollected parcels

If a parcel is returned due to an incorrect address supplied by you, non-collection, or refusal unrelated to our error, we may deduct documented outbound and return shipping costs where permitted by law. We will explain any deduction. Seller-paid import charges will not become an additional charge to you. No such deduction applies where the issue is our responsibility.

9. Exchanges

Email us within the applicable return request period if you need a different size or item. Exchanges depend on availability. Change-of-mind exchanges follow the same return shipping rules and the replacement shipment is charged at the applicable shipping rate. We cover shipping for an exchange that resolves our error or a faulty item.

10. Contact

Email info@woodseedstone.com with your order number. We aim to reply within 2 business days.