Shipping & orders
How much does shipping cost?
Standard shipping is $8 for orders under $60, and free for orders of $60 or more. Express (Tracked) is $28 at any order amount. The free standard shipping threshold is calculated on the merchandise subtotal after discounts, excluding shipping. All amounts are in USD.
How long will my order take?
Processing takes 3–5 calendar days after payment confirmation, before dispatch. Standard shipping: estimated delivery 7–13 calendar days after dispatch. Express shipping: estimated delivery 4–5 calendar days after dispatch. Including processing, estimated total time is 10–18 calendar days for Standard or 7–10 calendar days for Express. These are estimates, not guaranteed delivery dates; customs or carrier delays may extend delivery. See our Shipping Policy for details.
Where do orders ship from?
We sell to customers in the United States. Orders are dispatched from China to supported destinations within these regions, as available at checkout.
Will I pay customs fees on delivery?
Import duties and taxes are included in your order total and covered by us. If a carrier requests an additional import payment, contact info@woodseedstone.com.
How do I track an order?
Tracking details are emailed after dispatch. Please allow 24–48 hours for the carrier to show movement.
Payment & returns
What payment methods do you accept?
We currently accept PayPal only. Direct credit or debit card checkout is not available on our website. Any funding methods offered inside PayPal are controlled by PayPal.
Can I return my bracelet?
Request a return or refund within 30 calendar days after receiving your order, and send the item back within 7 calendar days after we approve the return. For a verified product defect, provide relevant evidence such as photos or videos; we promise a full refund and cover reasonable documented return shipping costs. Damage caused by customer misuse, improper care, accidents, or unauthorised alterations is not refundable. For change-of-mind returns, items must be unworn and in original condition, and you cover return shipping. Please try on tree-seed bracelets gently indoors before regular wear; see the care and try-on note on the product page. Faulty or incorrect items remain eligible for help. Approved refunds are issued within 3–5 calendar days after we receive the returned item; payment-provider processing may take additional time. Mandatory consumer rights may provide longer periods or additional remedies. Please read our Returns & Refunds Policy for eligibility, return shipping costs, and refund details.
Materials & support
What materials do you use?
Our collections focus on bracelets made from natural mineral stones, tree seeds, and wood. Each product listing identifies its material, size, and any disclosed treatments. Natural colour, grain, and texture can vary.
How should I care for my bracelet?
Follow the care guidance on the individual product page. Avoid prolonged contact with water, chemicals, and perfume, especially for wood and tree-seed materials.
How can I contact you?
Email info@woodseedstone.com or use our contact form. We aim to reply within 2 calendar days.
Do bracelets include a material certificate?
A material certificate is included with coin bead and round bead bracelets made from a single main mineral or stone material. Metal spacers and zircon accents do not affect eligibility. Wood bead, tree-seed, freeform bead and mixed-material bracelets do not include a material certificate. Check each product page for its certificate details.