Shipping Policy
Effective date: 2026-10-22
Last updated: 2026-11-06
Brand: Woodseed Stone (woodseedstone.com)
Contact: info@woodseedstone.com
Business entity: 万物自然而然（涿鹿）贸易工作室 (an individual business registered in the People’s Republic of China), Room 1411, Unit 2, Building 1, Shanshui Yuyuan Residential Community, Zhuolu County, Hebei Province, China
1. Shipping destinations and dispatch
We sell bracelets made from natural mineral stones, tree seeds, and wood to customers in the United States. Orders are dispatched from China to supported addresses in the United States, as available at checkout. We currently accept orders for delivery to the United States only.
2. Processing time
We prepare orders within 3–5 calendar days after payment confirmation. Processing is separate from transit time. Weekends and Chinese public holidays are not calendar days. Any additional preparation time for a custom item will be stated on its product page or agreed with you before dispatch.
3. Delivery estimates
Standard shipping: estimated delivery 7–13 calendar days after dispatch. Express shipping: estimated delivery 4–5 calendar days after dispatch. Allow an additional 3–5 calendar days for processing. Estimated total time from payment confirmation is 10–18 calendar days for Standard and 7–10 calendar days for Express.
Express is our faster shipping option. The delivery estimates above start after dispatch. Estimates are not guaranteed delivery dates. Customs processing, public holidays, or carrier disruption may cause delays. If delivery exceeds the estimated window, contact us for assistance.
4. Shipping charges (USD)
| Method | Order amount after discounts | Shipping charge |
|---|---|---|
| Standard Shipping | Under $60 | $8 |
| Free Standard Shipping | $60 or more | $0 |
| Express (Tracked) | Any order amount | $28 |
The free shipping threshold is based on the merchandise subtotal after coupon discounts, excluding shipping. Express shipping is not included in the free standard shipping offer. The total payable amount is displayed before you place your order.
5. Duties and taxes
Import duties and taxes are included in your order total and are covered by us. You should not be asked to pay additional import charges on delivery. If a carrier requests such a payment, contact info@woodseedstone.com so we can investigate and resolve it. We declare parcels accurately.
6. Tracking
We email tracking information after dispatch, normally within 24–48 hours. Tracking may take a further 24–48 hours to show movement. Contact us if tracking has not updated for 10 consecutive calendar days.
7. Delivery address and cancellations
Please check your address before placing your order. Contact us promptly to request a correction or cancellation before dispatch. Issuing a tracking number does not by itself prove that a parcel has been handed to the carrier; we will confirm whether cancellation is still possible.
8. Delayed, lost, or damaged parcels
If your parcel is late, contact us and we will investigate. If a parcel is confirmed lost, we will offer a replacement or full refund. If it cannot be located within 30 days after dispatch, we will offer a replacement or full refund at your choice. For items damaged on arrival, please contact us within 7 days where possible with photos of the item and packaging. This request does not limit any mandatory rights you may have.
9. Returned or uncollected parcels
If a parcel is returned because you supplied an incorrect address, did not collect it, or refused it for reasons unrelated to our error, we may deduct documented outbound and return shipping costs from the refund where permitted by law. We do not charge these costs when the return results from our error or a defective item. Seller-paid import charges will not be passed on to you as an additional charge.
10. Contact
Email info@woodseedstone.com with your order number. We aim to reply within 2 calendar days. See our Returns & Refunds Policy for return instructions.